Quality policy

QUALITY AND GENDER EQUALITY POLICY
ISO:9001-2015 – UNI/PdR 74:2019 – UNI/PdR 125:2022

The Management of DVision Architecture, in line with the organization’s mission, has defined its quality and gender equality policy to establish a structural framework for setting and periodically reviewing quality and gender equality objectives, as well as for pursuing continuous improvement in the effectiveness of its systems.

The policy aims to keep processes under control and ensure that they are effective and suitable for delivering services that comply with current regulations and meet the expectations and needs of both clients and collaborators, who are considered the company’s most valuable resource.

The General Management promotes the development of a culture based on the principles of Equity, Diversity, and Inclusion. Every individual is encouraged to act and communicate in a conscious and respectful manner, supporting and safeguarding human rights and promoting diversity and inclusion, in accordance with the principles of equality, impartiality, respect for personal dignity and safety, and the elimination of all forms of discrimination.

The General Management has therefore established that:

• regular measurements and analyses of business processes and the level of satisfaction of clients and collaborators are conducted;
• the context in which the organization operates is defined, considering both internal and external factors, as well as the expectations of relevant stakeholders;
• an active risk analysis and strategic plan are maintained, at least annually, to identify priority actions to eliminate, limit, or otherwise control potential problem sources;
• complaints, non-conformities, and notifications are promptly managed and resolved;
• continuous improvement actions are implemented, based on both risk analysis and feedback from the evaluation of defined objectives;
• continuous improvement actions for processes and procedures are undertaken for all activated systems to ensure an integrated and shared approach;
• procedures for file production and management are defined and updated, also considering interoperability and open formats;
• training, information, and refresher courses are planned and provided for all functions involved in processes, both in the BIM field and on ethics, inclusivity, and equal opportunity topics.

The General Management also recognizes that the participation and involvement of all personnel are fundamental requirements and absolute priorities for achieving the defined objectives.

Therefore, all personnel working for DVA are required to:

• understand the needs of clients and all collaborators and provide their services accordingly;
• promote a culture of inclusion, respect, and transparency within their work environment;
• report any perceived dissatisfaction or requests to management;
• participate in training opportunities as a chance for professional and personal growth.

For these reasons, the Quality Management System, the BIM Management System, and the Gender Equality Management System have been identified as tools for monitoring and improving the effectiveness of all business processes.

DVA is committed to meeting the requirements of the following standards:

UNI EN ISO 9001:2015, UNI/PdR 74:2019, UNI/PdR 125:2022

On an annual basis, during the management review, the Quality Policy is reassessed to ensure its continued suitability and to establish measurable objectives for relevant organizational levels and functions.

The policy is communicated and disseminated to all members of the organization and to interested parties through training sessions and the company website. Its understanding within the organization is verified during internal audits.

Brescia, November 2024
The Management

QUALITY POLICY
ISO:9001-2015

The Management of DVS, in line with the organization’s mission, has defined its Quality Policy to provide a structured framework for setting and periodically reviewing quality objectives and for pursuing continuous improvement in the effectiveness of the Quality Management System (QMS).

The objective of this policy is to keep internal processes under control and to ensure that they are effective and suitable for delivering services that comply with current regulations and meet the expectations and needs of clients, who are considered the company’s most valuable resource.

The General Management has therefore established that:

• regular measurements and analyses of business processes and customer satisfaction levels are conducted;
• the context in which the organization operates is defined, considering both internal and external factors as well as the expectations of interested parties;
• an active risk analysis is maintained, at least annually, to identify priority actions to eliminate, limit, or otherwise control potential problem sources;
• complaints and non-conformities are promptly managed and resolved;
• continuous improvement actions are implemented, based on both risk analysis and feedback from the evaluation of defined objectives.

The General Management also recognizes that the participation and involvement of all personnel are fundamental requirements and absolute priorities for achieving the defined objectives.

Therefore, all personnel working for DVS are required to:

• understand client needs and provide their services accordingly;
• report to management any perceived client dissatisfaction or specific requests;
• participate in training opportunities as a chance for professional growth.

For these reasons, the Quality Management System has been identified as a tool for monitoring and improving the effectiveness of all business processes.

DVS is committed to meeting the requirements of UNI EN ISO 9001:2015.

On an annual basis, during the management review, the Quality Policy is reassessed to ensure its continued suitability and to establish measurable objectives for relevant organizational levels and functions.

The policy is communicated to all members of the organization during training sessions on the application of the Quality Management System, and its understanding within the organization is verified during internal audits.

Brescia, May 2023
The Management

QUALITY POLICY
ISO:9001-2015

The Management of DVMEP, in line with the organization’s mission, has defined its Quality Policy to provide a structured framework for setting and periodically reviewing quality objectives and for pursuing continuous improvement in the effectiveness of the Quality Management System (QMS).

The objective of this policy is to keep internal processes under control and to ensure that they are effective and suitable for delivering services that comply with current regulations and meet the expectations and needs of clients, who are considered the company’s most valuable resource.

The General Management has therefore established that:

• regular measurements and analyses of business processes and customer satisfaction levels are conducted;
• the context in which the organization operates is defined, considering both internal and external factors as well as the expectations of interested parties;
• an active risk analysis is maintained, at least annually, to identify priority actions to eliminate, limit, or otherwise control potential problem sources;
• complaints and non-conformities are promptly managed and resolved;
• continuous improvement actions are implemented, based on both risk analysis and feedback from the evaluation of defined objectives.

The General Management also recognizes that the participation and involvement of all personnel are fundamental requirements and absolute priorities for achieving the defined objectives.

Therefore, all personnel working for DVMEP are required to:

• understand client needs and provide their services accordingly;
• report to management any perceived client dissatisfaction or specific requests;
• participate in training opportunities as a chance for professional growth.

For these reasons, the Quality Management System has been identified as a tool for monitoring and improving the effectiveness of all business processes.

DVMEP is committed to meeting the requirements of UNI EN ISO 9001:2015.

On an annual basis, during the management review, the Quality Policy is reassessed to ensure its continued suitability and to establish measurable objectives for relevant organizational levels and functions.

The policy is communicated to all members of the organization during training sessions on the application of the Quality Management System, and its understanding within the organization is verified during internal audits.

Brescia, May 2023
The Management

QUALITY POLICY
ISO:9001-2015

The Management of Bimfactory, in line with the mission of DVArea – the holding to which it belongs along with other group companies – has defined its Quality Policy to provide a clear and structured framework for setting and periodically reviewing quality objectives, and for pursuing continuous improvement in the effectiveness of the Quality Management System (QMS).

The objective of this policy is to maintain control over internal processes and ensure they are effective and suitable for delivering services that comply with current regulations and meet the expectations and needs of clients, considered the company’s most valuable asset, within a context driven by innovation and digitalization.

The General Management has therefore established that:

• Regular measurements and analyses of business processes and customer satisfaction levels are conducted;
• The context in which the organization operates is defined, considering both internal and external factors as well as the expectations of interested parties;
• An active risk analysis is maintained, at least annually, to identify priority actions to eliminate, limit, or otherwise control potential sources of problems;
• Complaints and non-conformities are promptly managed to ensure rapid and effective resolution;
• Continuous improvement actions are implemented based on both risk analysis and feedback from the evaluation of defined objectives and the application of lesson-learned;
• Continuous improvement actions are taken for processes related to information management (BIM), including promoting BIM activities along the supply chain to support an integrated and shared process;
• A high level of qualitative and quantitative control of the outputs produced through the various consulting and service processes is achieved;
• Centralization, accessibility, and sharing of information are pursued to minimize processing times and facilitate internal collaboration;
• File production and management procedures are guided by principles of interoperability and open formats to ensure a supply chain capable of adapting to any public or private requirement;
• Training and refresher courses are planned for all functions involved in the processes, particularly in the BIM field, to ensure a high level of skills and capabilities;
• Research and development activities are promoted to foster a consistently innovative approach, with the goal of delivering services capable of meeting – if not anticipating – client and market needs.

The General Management also recognizes that the participation and involvement of all personnel are fundamental requirements and absolute priorities for achieving the defined objectives.

Therefore, all personnel working for Bimfactory are required to:

• Understand client needs and deliver their services accordingly;
• Report to management any perceived client dissatisfaction or specific requests;
• Participate in training opportunities as a chance for professional growth;
• Share initiatives or ideas that contribute to the evolution of provided services, promoting a virtuous cycle based on critical thinking, lateral thinking, and a commitment to continuous growth and improvement.

For these reasons, the Quality Management System has been identified as a key tool for monitoring and improving the effectiveness of all identified business processes.

Bimfactory is committed to meeting the requirements of UNI EN ISO 9001:2015.

On an annual basis, during the management review, the Quality Policy is reassessed to ensure its continued suitability and to establish measurable objectives for relevant organizational levels and functions.

The policy is communicated to all members of the organization during training sessions on the application of the Quality Management System, and its understanding within the organization is verified during internal audits.

Brescia, May 2023
The Management